About Repair
1. RMA Service
Our repair service focuses on restoring the product to its original condition, which includes identifying the faulty component, repairing it, and providing a detailed repair report. While we aim to accommodate additional investigations, these will incur extra costs. For more information on coverage, please refer to our 'Warranty Policy.
2. RMA Flow
Figure 1 illustrates the general RMA process. After we receive and accept your repair request, we may contact you by phone or email to clarify any questions regarding the details of your request.
• If we are unable to reproduce the symptoms you have described, we will send you a report detailing our findings.
• If new defects or other problems are identified during the repair process, we will provide you with a revised estimate.
| Customer | Repair request (provide details about the product in question, including the symptoms and any other relevant information.) Product Shipping | |
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| Advanet | Inspection of our regulations Submission of repair estimate | Approximately 10 business days after receipt of the product. However, this may vary depending on the condition of the product and other factors. |
| ↓ | ||
| Customer | Approval of repair estimate | |
| ↓ | ||
| Advanet | Perform repair Send repair report/invoice | Approximately 15 business days after components are obtained. However, delivery time for repair components may vary. (Depending on the nature of the repair, the repair period may be longer). |
| ↓ | ||
| Advanet | Return of products | |
| ↓ | ||
| Customer | Receipt of product | |
3. Information required for repair
The model and serial number of the product, along with a detailed description of the situation at the time of failure, are required for repairs. Providing us with as much detail as possible in advance will help us identify the fault and facilitate a smoother repair process.
4. Packaging
Our products are precision instruments. When sending your product, please use the original packing materials or equivalent protective packing to prevent damage during transportation. We cannot be held responsible for any damage incurred during transportation.
5. Condition of the product at the time of repair completion
In our repair process, all products containing storage media, such as flash memory, HDD, SSD, CF, CFast, etc., will be returned to factory condition. Therefore, it is the customer's responsibility to back up all data prior to requesting repair.
Additionally, all settings, including jumpers and switches, will be reset to factory defaults upon completion of the repair.
6. Analysis of faulty components
At the customer's request, we will accept the manufacturer's analysis of defective components. However, please be aware that the manufacturer reserves the right to decline conducting a failure analysis. Additionally, the results of the analysis will reflect the current state of the components, but they may not necessarily reveal the underlying cause of the defect.
7. Example of refusal to repair
Repair work may be refused in the following cases, even after work has started
- If it is determined that the product has been repaired or modified by anyone other than our company.
- If there is any damage to the product, including labels and panels.
- If the faulty components are not available.
- If malfunctions are suspected to be caused by use in environments that exceed the product's operational specifications (such as high temperature, high humidity, vibration, or shock).
- If only a portion of the product is returned
- If the product is heavily contaminated.
- If the customer is unable to cooperate in confirming the nature of the fault.
- In other cases where we determine that repairing the product is difficult or unreasonable to carry out repairs (e.g. where the cost of repair exceeds the price of the product or the cost of repair is very high).
- If the customer has delayed or failed to pay for repairs or other payments in the past, or if problems have been identified in the customer’s credit report.
- If it falls under section 2 "Not covered by warranty" of the Warranty Policy.
8. Storage of products
If we receive no response to our inquiries for over 6 months, we will charge an additional administrative fee. We will contact you to return the product. If unclaimed, the product becomes our property and may be disposed of at our discretion.